Direct Deposit - Frequently Asked Questions

Direct deposit updates typically take 1–2 pay periods to take effect, depending on your employer or payroll provider.

Our service supports a large number of employers and payroll providers. If you’re unable to find yours, you can use the manual option. We’ll provide a prefilled form with the information you need to share with your employer or payroll provider to complete the setup.

Most employers and payroll providers offer options to recover your login credentials during the process. In some cases, you may need to complete the recovery directly through your payroll provider’s website and then return to finish setting up direct deposit in the app.

You’ll receive a confirmation once your request is completed. You can also log in to your employer or payroll provider’s system to verify the update.

• Online: For Social Security benefits, you can use the manual direct deposit form we provide. For other federal payments, visit https://www.godirect.gov.

• Phone: Call Social Security at 800-772-1213

• In person: Visit your local Social Security office

You can update your direct deposit directly within our mobile or online banking experience.

• Select your employer or payroll provider

• Enter your login credentials

• Choose the account where you want your paycheck deposited

• Confirm your request

Once submitted, your direct deposit will typically be redirected to your selected account within 1–2 pay cycles.

Our service connects with hundreds of payroll providers, including major national providers, large employers, government systems, and gig platforms.

If you don’t know your login credentials, visit your payroll provider’s website to reset them. If you’re unsure who your payroll provider is or don’t have online access, contact your employer’s HR department for assistance.

Login security and lockout policies are managed by your payroll provider. If your account becomes locked, you’ll need to work directly with them to regain access.

You can choose the manual option instead. This will generate a prefilled form you can provide to your employer or HR department to update your direct deposit.

To make changes, log in to your employer’s payroll system and update your account details directly. If you need help, contact your HR department.

No—your employer or payroll provider will determine any applicable rules.

In some cases, yes. Depending on your employer and payroll provider settings, updating your direct deposit may replace existing allocations if allowed.